取消您的航班或退費

If your plans change and you booked a non-refundable ticket, you can cancel your ticket for an eCredit minus any applicable cancellation fees. Please be sure to cancel your flight prior to departure. Non-refundable tickets not changed or canceled prior to departure will have no remaining value.

不可退費機票取消方式

1. Visit My Trips on delta.com and select "Need to Cancel?"  
2. Choose "Start Flight Cancellation"
3. Follow the remaining steps through the cancellation process

Some ticket types don’t have cancellation fees, such as:

• Delta Main Cabin and above for travel within the US, Puerto Rico and the US Virgin Islands
• Delta Main Cabin and above for travel originating in the US and Canada to anywhere in the world (including flights operated by joint venture and codeshare partners)
• 基本經濟艙機票排除在外

Cancellation fees will be deducted from your ticket value, and you'll receive the remainder as an eCredit. Your eCredit will expire 1 year from purchase date, unless your ticket terms state otherwise.

View applicable fees for your specific route on our Baggage & Travel Fees page.

If you've purchased a refundable ticket but your plans change, you can cancel before your flight for a full refund.

可退費機票取消方式

1. Go to My Trips on delta.com  
2. Select your flight 
3. Select "Need to Cancel?" 
4. Choose "Start Flight Cancellation"  
5. Follow the steps to complete your cancellation

Your refund will be processed automatically to your original form of payment method.

If you've already canceled your refundable ticket or requested a refund that hasn't arrived yet, you can check your refund status for updates.

If your flight was canceled or impacted by a significant delay or significant schedule change  (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries), we automatically try to rebook you.

如果您不滿意重新預訂的航班，您可以：

• Search for alternative flight options in Fly Delta or  My Trips, or 
• Cancel your rebooked flight for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat (and checked bag fees), or an eCredit valid for 5 years from issuance

If we can’t rebook you and you take no action within 24 hours, we’ll automatically refund you to your original payment method.

Request a Refund

Other Refund or eCredit Request Reasons

Complete the Travel Resolution Form for refund or eCredit requests such as:

• Cancellation due to a Serious Communicable Disease
• eCredit appeals
• Fare difference for alternative flight to accommodate wheelchair or scooter
• Fare difference for seat downgrade

If you’ve already submitted a refund request, you can check your refund status.

Refund Restrictions

Please note, we cannot issue refunds for:

• Non-refundable tickets that have not experienced a cancellation, significant delay or significant schedule change
• 已經用於旅行的機票
• Tickets purchased as part of a group reservation via a travel agency (please contact them directly)

If your doctor advises against travel due to a Serious Communicable Disease, you may qualify for:

• A transferable travel credit valid for 5 years, or
• In Delta’s discretion, a refund to your original form of payment

A $100 processing fee will be deducted. We require health documentation from your attending medical professional to process your request.

If you choose not to submit a Serious Communicable Disease eCredit or refund request, but instead do not wish to travel, you can still voluntarily cancel your ticket and receive an eCredit valid for 1 year from the date of issuance minus any applicable cancellation fees.

檢視資格條件

A Serious Communicable Disease is defined as a disease that can: 

• Cause serious health consequences (e.g., breathing problems, organ damage, neurological difficulties, or death)
• Be easily transmitted by casual contact (e.g., by sitting next to or talking to someone, shaking hands, or touching communal surfaces)

You may be eligible to cancel if:

• You have or might have contracted a Serious Communicable Disease, and a medical professional recommends you should not travel around others via public transit; or
• There is a public health emergency at the origin or destination of your itinerary, and you should not travel to protect your health from a Serious Communicable Disease

How to Request an eCredit or a Refund for a Serious Communicable Disease

1. Download the Medical Professional Attestation of Serious Communicable Disease PDF, opens in a new window
2. Review eligibility details listed on the form
3. Have your attending medical professional complete and sign the form
4. Submit your completed attestation form to Delta for review

If your flight was canceled or significantly delayed by 3 hours or more because of an issue caused by Delta (within our control), please submit a reimbursement request for reasonable meal expenses or for any reasonable hotel and transportation to/from the hotel if you were inconvenienced overnight while away from your home or destination. Once submitted, we’ll review your request, determine eligibility* and update you on the status.

請注意，下列費用將無法提供補償：

• 因航空交通管制導致航班延誤而產生的費用
• 因天氣導致航班延誤而產生的費用 
• 預付費用 
• 在您的居住城市或目的地城市的酒店住宿費用 
• 前往您最終目的地的替代交通 
• 工資損失 
• 錯過其他航空公司轉機航班的機票費用 
• 兒童或寵物照顧費用
• 達美飛凡貴賓室或其他貴賓室費用

If you need to request reimbursement for a delayed, lost or damaged bag, visit our Delayed, Lost or Damaged Bags page.

申請補償費用

If you’ve already submitted a reimbursement request you can check the status of your request using your last name and case number.  

*Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the US and Canada only, for flight disruptions caused by factors within Delta’s control. For residents of countries other than the US and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form. 補償資格請參見《客戶服務計劃》第12節中的所有規則與條款。

As part of our Customer Commitment for customers who book direct on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

How to Cancel Risk-Free

1. Find Your Trip or Log In and go to My Trips 
2. 選擇您要取消的行程 
3. Click the "Need to Cancel?" 按鈕 
4. Select "Start Flight Cancellation" and follow the steps 
5. 全額退費將自動透過您原始的付費方式退還

在24小時內取消購買時，達美航空將會處理您的機票退款，但是某些銀行或信用卡發卡行可能暫時保留退款。 我們建議您與發卡行聯絡，以了解特定的政策規定。

Cancel Risk-Free

未辦理報到乘客政策規定 

我們了解您的旅行計劃有時會有所變動。 如果有所變動，請於出發前在我的行程或Fly Delta App取消或更改行程，以保留機票價值。 沒有在出發前更改或取消訂位的乘客將失去其機票價值，且我們將會取消該行程中的所有剩餘航班。 提醒您，基本經濟艙機票不得更改。 例外情況： If a flight cancellation or significant delay occurs and you miss your significantly delayed or rebooked flight, you may be eligible to rebook or request a refund.

Trip Protection Cancellation Policy

For a full refund of your premium, you must cancel your trip protection plan within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. 在此期間後，保費將無法辦理退費。

符合資格的退款申請的預計處理時間將根據您的機票付款方式而有所不同：

• 如果是使用信用卡或金融簽帳卡購票，通常會在7個工作天內處理完畢，但退款金額有時可能需要最多2個帳單週期才會出現在您的對帳單上
• 使用支票、現金或其他付款方式購買的機票，通常會在20個日曆日內處理

現金將以支票的形式退還給機票上顯示的旅客，其他付款方式則會退款至原始的付款方式。

請注意，由於當地銀行處理流程的關係，國際退款可能需要較長的處理時間。

若要為使用信用卡購買之可辦理退費或無限制的電子機票申請退費，美國或加拿大境內的旅客請致電800-847-0578與達美航空訂票業務聯絡。 For all other countries, see worldwide reservations numbers to find a number in your area.

您可以將您未使用的飛行票券／紙質機票郵寄到以下達美乘客退費部門：

Even if your ticket is non-refundable, you still have options. If you cancel your trip, you can:

• Use the full ticket value (minus any cancellation or change fees) toward future travel
• Book new travel within 1 year of your original ticket issue date

對於國內旅行，機票必須重新開立，並且要在原始開票日期起1年內使用，須遵守所有可延長機票有效期限之豁免規定。

針對國際行程，無論目的地不變或是改為另一個國際目的地，機票都必須重新開立，且必須在原始開票日期起一年內使用，並適用所有可延長機票有效期限之豁免規定。  

例外情況： 乘客、直系親屬或同行旅客死亡。 若遇到此情況，則需要郵寄一張死亡證明的影本至乘客退費部門的郵寄地址。

請注意： 購買基本經濟艙（E訂位艙等）的旅客，在無風險取消預訂期過後不可更改機票或要求退款。