TRAVEL AGENCY EXCEPTION FORM – REFUND/ECREDIT
限旅行社使用
In order to better service customers whose flights have been cancelled due to irregular operations caused by events (storms, floods, earthquakes, etc.), Delta is providing travel agency partners with the ability to request a refund provided there are no other alternatives and the passenger no longer wishes to travel. 退費和eCredit將根據機票的票價規則和適用的豁免規定發還。
Travel agencies are requested to process a refund via their ARC/BSP Report for wholly unused tickets; however, this form may be used to simplify the process for refunds that cannot be processed via the ARC/BSP Report. Please note that requests received outside of an event will not be processed.
凡使用美國國內信用卡/金融簽帳卡購買符合退費資格之機票,通常可於7個工作天內收到退費。 完成處理後,退費需時最多兩個結算周期便會顯示在您的信用卡/金融簽帳卡帳單上。 處理以現金或支票購買符合退費要求的機票時,通常可於20個工作日內完成。 如果您是符合eCredit退費方式,則我們會將eCredit計入您的delta.com官網帳戶,您亦可在7個工作天內使用您的機票號碼查詢進度。
請注意: 注意:請依每位乘客的訂位代號(PNR)和事件傳送一份表格。