TRAVEL AGENCY EXCEPTION FORM – REFUND/ECREDIT

限旅行社使用

In order to better service customers whose flights have been cancelled due to irregular operations caused by events (storms, floods, earthquakes, etc.), Delta is providing travel agency partners with the ability to request a refund provided there are no other alternatives and the passenger no longer wishes to travel. 退費和eCredit將根據機票的票價規則和適用的豁免規定發還。

Travel agencies are requested to process a refund via their ARC/BSP Report for wholly unused tickets; however, this form may be used to simplify the process for refunds that cannot be processed via the ARC/BSP Report. Please note that requests received outside of an event will not be processed.

凡用美國國內信用卡／金融簽帳卡購買且符合退票資格者，當可於七日內收到退費。 退費需時最多兩個結算周期，之後會顯示在您的信用卡／金融簽帳卡帳單上。 使用現金或支票購買的退費機票將會在20個工作日內處理。

請注意： 注意：請依每位乘客的訂位代號（PNR）和事件傳送一份表格。

步驟1 | 旅行社資訊

*必填欄位
 
 
 
 
 

步驟2 | 乘客資訊

 

乘客 1

 
 
 

乘客 2

 
 

乘客 3

 
 

乘客 4

 
 

步驟3 | 航班資訊

 
請選擇航班日期，必須依照「月／日／年」格式
 
 

步驟4 | 申請

Segment Requested for Refund or eCredit
 
 
 
 
 
* 這項申請應送至何處？

請注意： Your request is subject to additional audits. The use of this form does not guarantee a request fulfillment. Refunds and credits will be issued according to the fare rules of your ticket and applicable waivers.

紙質機票

如您持有紙質機票，可將機票中未經使用的票聯寄往達美乘客退費部門，地址如下：

透過美國郵局寄送：
Delta Air Lines, Inc.
乘客退費
Post Office Box 20537
喬治亞州 30320-2537，亞特蘭大

透過快遞公司寄送：
Delta Air Lines, Inc.
乘客退費
700 South Central Avenue
Hapeville, GA 30354

請附寄下列物件：

  • 您的全名、地址及日間聯絡電話號碼。
  • A brief explanation of why you are requesting a refund or eCredit.
  • 您機票中未經使用的部分（乘機聯）。
  • 您機票中的乘客收執聯。
  • 您認為有助於退費申請考量的其他文件。

Request Status

To check the status of your refund or eCredit and for questions, call:

  • 800-847-0578（美國或加拿大境內）。
  • 404-715-5417（位於喬治亞州亞特蘭大或美國、加拿大境外）。

請注意： 注意：服務時間為週一至週五美國東部標準時間8:00am至5:00pm。